SHIPPING & RETURNS

Shipping & Returns Policy

Effective Date: March 3, 2025

 

Order Processing & Shipping

Processing Time

• Orders are processed within 1-2 business days (Monday – Friday).

• You will receive an email confirmation with tracking details once your order has shipped.

Shipping Methods & Rates

We offer the following shipping options within Canada:

• Standard Shipping (3-7 business days): flat rate for orders under $90

• Express Shipping (1-3 business days): Rates calculated at checkout

• Free Shipping: Available for orders over $90

Orders are shipped via Canada Post, UPS, FedEx, or Purolator. Business days do not include weekends or holidays.

Shipping Restrictions

• We currently ship only within Canada.

• We do not ship to P.O. Boxes or APO/FPO addresses.

 

Returns & Refunds

Return Eligibility

• Returns are accepted within 14 days of the purchase date.

• Products must be unused, unopened, and in their original packaging.

• Opened or empty bottles cannot be returned due to hygiene and safety reasons.

How to Request a Return

1. Contact us via the ‘Contact Us’ page or email logiqueskininc@gmail.com with your order number and reason for return.

2. We will provide return instructions, including a return shipping label (return shipping cost will be deducted from the refund).

3. Once received, we will inspect the product and issue a refund to your original payment method within 5-7 business days.

Refund Policy

• Refunds cover the price of the item(s) only; shipping fees are non-refundable.

• Partial returns of kits or sets are not eligible for a refund—all items in a kit must be returned together.

• If your order was damaged during shipping, contact us within 48 hours with photos, and we will arrange a replacement or refund.

Exchanges

• If you received the wrong item, please contact us within 7 days of delivery, and we will arrange a replacement at no additional cost.

Final Sale Items

• Promotional, discounted, or clearance items are final sale and cannot be returned.