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SHIPPING & RETURNS

Shipping & Returns Policy

Effective Date: March 3, 2025

 

Order Processing & Shipping

Processing Time

Orders are processed within 1-2 business days (Monday – Friday).

You will receive an email confirmation with tracking details once your order has shipped.

Shipping Methods & Rates

We offer the following shipping options within Canada:

Standard Shipping (3-7 business days): flat rate for orders under $90

Express Shipping (1-3 business days): Rates calculated at checkout

Free Shipping: Available for orders over $90

Orders are shipped via Canada Post, UPS, FedEx, or Purolator. Business days do not include weekends or holidays.

Shipping Restrictions

We currently ship only within Canada.

We do not ship to P.O. Boxes or APO/FPO addresses.

 

Returns & Refunds

Return Eligibility

Returns are accepted within 14 days of the purchase date.

Products must be unused, unopened, and in their original packaging.

Opened or empty bottles cannot be returned due to hygiene and safety reasons.


How to Request a Return

1. Contact us via the ‘Contact Us’ page or email logiqueskininc@gmail.com with your order number and reason for return.

2. We will provide return instructions, including a return shipping label (return shipping cost will be deducted from the refund).

3. Once received, we will inspect the product and issue a refund to your original payment method within 5-7 business days.

Refund Policy

Refunds cover the price of the item(s) only; shipping fees are non-refundable.

Partial returns of kits or sets are not eligible for a refund—all items in a kit must be returned together.

If your order was damaged during shipping, contact us within 48 hours with photos, and we will arrange a replacement or refund.

Exchanges

If you received the wrong item, please contact us within 7 days of delivery, and we will arrange a replacement at no additional cost.

Final Sale Items

Promotional, discounted, or clearance items are final sale and cannot be returned.