SHIPPING & RETURNS
Shipping & Returns Policy
Effective Date: March 3, 2025
Order Processing & Shipping
Processing Time
• Orders are processed within 1-2 business days (Monday – Friday).
• You will receive an email confirmation with tracking details once your order has shipped.
Shipping Methods & Rates
We offer the following shipping options within Canada:
• Standard Shipping (3-7 business days): flat rate for orders under $90
• Express Shipping (1-3 business days): Rates calculated at checkout
• Free Shipping: Available for orders over $90
Orders are shipped via Canada Post, UPS, FedEx, or Purolator. Business days do not include weekends or holidays.
Shipping Restrictions
• We currently ship only within Canada.
• We do not ship to P.O. Boxes or APO/FPO addresses.
Returns & Refunds
Return Eligibility
• Returns are accepted within 14 days of the purchase date.
• Products must be unused, unopened, and in their original packaging.
• Opened or empty bottles cannot be returned due to hygiene and safety reasons.
How to Request a Return
1. Contact us via the ‘Contact Us’ page or email logiqueskininc@gmail.com with your order number and reason for return.
2. We will provide return instructions, including a return shipping label (return shipping cost will be deducted from the refund).
3. Once received, we will inspect the product and issue a refund to your original payment method within 5-7 business days.
Refund Policy
• Refunds cover the price of the item(s) only; shipping fees are non-refundable.
• Partial returns of kits or sets are not eligible for a refund—all items in a kit must be returned together.
• If your order was damaged during shipping, contact us within 48 hours with photos, and we will arrange a replacement or refund.
Exchanges
• If you received the wrong item, please contact us within 7 days of delivery, and we will arrange a replacement at no additional cost.
Final Sale Items
• Promotional, discounted, or clearance items are final sale and cannot be returned.